Subscription Support
You have the new site or application. Now how will you keep it running and in tip-top shape? That’s where we come in!
With our mature subscription support model, we will handle all of the security patching and updates that are required to keep your application at its best. In addition, our proactive monitoring services ensure that action can be taken before the site goes down.
Purchase support time in blocks of hours for easy budgeting and no surprises.
What we do
- Subscription-based application support services
- Level 2 & 3 support services
- Support models: from 24×7 to 8×5, depending on the need and budget
- Security and product patching
- Memory Heap monitoring/analysis and other key metrics
- Provide test environments
- Escalation attention
- Fast response times based on the criticality of issues
- Emergency resources
- Disaster mitigation
Proactive Monitoring
- Overall site health
- 404 errors monitoring
- Apache Tomcat servers’ health monitoring
- JVM health
- Network monitoring
- OS level parameters
- Database Health Monitoring
- Search Monitoring (ie: Solr, Endeca)
- Web Server Logs Monitoring
- Application Server Logs Monitoring
- External Third-Party Interfaces Monitoring
- Stuck Deployments
- Intrusion Detection Monitoring
- Analyzing Adhoc errors (ie: 500 server errors)
- 301 RedirectURL Management if needed
- Database Administration – backups and cleanups
- OS File system Monitoring
- Regular Patching – OS, JVM, Application etc.,
- Server Restarts – Planned and adhoc
- HeapDump Analysis if any in case of failures
- Regular GC Analysis
“In the time I have been working with Sterlite, they have continued to impress me with their technical ability and innovative thinking. They are my go-to for anything app dev related.”
How can we help you?
We would love to hear from you! Please contact us at [email protected] or 866-560-4050 to schedule a demo or discuss how we can turn your vision into a reality.